Help and support

Questions

Why milligrams?

Pouches, snus and vape come in different strengths. Counting milligrams means a weaker pouch counts as a real step, not only a smaller number.

What if I slip?

Log it anyway. Nothing resets. Your week shows how many days you stayed within your limit, and you can stay on a step for another week.

How do I cancel?

Open Google Play, tap your profile, then Payments & subscriptions, then Subscriptions. Cancel there. You keep access to the end of the period you paid for.

New phone?

Your plan and logs move with Android's encrypted backup when it is on. Your subscription or lifetime purchase comes back when you tap Restore.

Can I get a refund?

Yes. Within 7 days of a charge, including Lifetime, just ask. Email support@glidedown.app with the order number from your Google Play receipt. You can also request a refund directly from Google Play.

Is my data private?

No account. Your plan and logs are saved on your phone, not on our servers. Usage stats are sent only if you turn them on. Crash reports help fix bugs, and you can turn them off in Settings. Neither includes what you use or how much. Read the privacy policy.

How do I delete my data?

In the app, go to Settings → Data & privacy → Delete all data. See what it deletes, and what it doesn't.

Contact us

Email support@glidedown.app. It helps if you include:

• your phone model and the app version from Settings → About Glidedown;
• for a refund, the order number from your Google Play receipt;
• about a purchase record, your Purchase ID from Settings → Data & privacy.

Please don't send your logs or other health details. We don't need them to help you.

Free help lines

These services help people quit smoking, snus or vaping. They were checked on official pages on 14 October 2026. None of them says it covers nicotine pouches.

United States

1-800-QUIT-NOW

1-800-784-8669

Free and confidential. Hours vary by state.

By text

Text QUITNOW to 333888.

Canada

Pan-Canadian Quitline

1-866-366-3667

For smoking or vaping.

Online

gosmokefree.gc.ca/quit

United Kingdom

England: Smokefree National Helpline

0300 123 1044

Scotland: Quit Your Way Scotland

0800 84 84 84

Wales: Help Me Quit

0800 085 2219

Northern Ireland: Stop Smoking NI

stopsmokingni.info

Ireland

HSE QUIT Freephone

1800 201 203

Mon–Tue 10–20, Wed–Thu 10–19, Fri 10–17, Sat 10–14.

Australia

Quitline

13 7848

For smoking or vaping. Hours vary by state.

New Zealand

Quitline

0800 778 778

Or text 4006. Vaping too, at any age.

Norway

Norway has no national phone line for quitting.

Helsenorge: Snus og røykeslutt

helsenorge.no/snus-og-roykeslutt

Slutta

The Slutta app from the Norwegian Directorate of Health.

Frisklivssentral

The healthy-living centre in your municipality, or talk to your GP.

Sweden

Sluta-röka-linjen

020-84 00 00

Free. Mon–Thu 10–18, Fri 10–15. Smoking or snus. They also have a chat.

Under 18

Glidedown is for adults. If you are under 18, these free services help young people quit:

United States: EX Program by Truth Initiative

Text EXPROGRAM to 88709.

United Kingdom: FRANK

0300 123 6600

Or text 82111. You can also talk to your GP or school nurse.

Norway: Slutta

The Slutta app from the Norwegian Directorate of Health. You can also talk to your school nurse (helsesykepleier) or your GP.

Other countries

The national help line above.